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Details
Contact Person:
Mr. Julio Zilli
E-mail:
Send RFQ
Address:Barranca del Muerto 348
Col. Guadalupe Inn
City:México
Postal Code:
01020
Country:
Mexico
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Phone:+525536401100
Fax:+525536401101
Standards:ISO 9001:2000 / ESSIM
Memberships:
MSPA
Number of employees:
50
Number of interviewers:
40000
Founded in:
2004
Language of communication:
Spanish English Portugués
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Description
Auditor Service ayuda a las compañías a mejorar el desempeño, cuidar la imagen de marca e incrementar la rentabilidad de su negocio.
Auditor Service es una Unidad de negocios de De La Riva Group especializada en medir el servicio al cliente, los procesos de atención, la satisfacción y lealtad de los usuarios y de monitorear la competencia (benchmarking).
De la Riva Group tiene más de 22 años en el mercado y actualmente es una de las 3 agencias de Investigación de Mercados más grande de México (Fuente: Ranking 2010 de la Asociación de Agencias de Investigación de Mercado de México).
Soluciones:
» Mystery Shopping
» Customer Satisfaction
» Employee Satisfaction
» Auditorías de Precios
» Auditorías Políticas Comerciales
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Auditor Service helps companies to improve their performance, keep healthy their brand image and increase their profitability.
Auditor Service is a business unit of De La Riva Group whose main activities are measuring customer satisfaction, attention processes, satisfaction and royalty of users and keeping track of competitors (benchmarking).
De la Riva Group has been part of the industry for more than 22 years and presently is one of the 3 biggest market research agencies in Mexico (Source: Ranking 2010 of Asociación de Agencias de Investigación de Mercado de México).
Solution:
» Mystery Shopping
» Customer Satisfaction
» Employee Satisfaction
» Price Audits
» Business Policies Audits
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Auditor Service ajuda as firmas a melhorar o desenvolvimento, cuidar a imagem de marca e acrescentar a rendabilidade de seu negócio.
Auditor Service é uma Unidade de Negócios de De La Riva Group especializada em medir o serviço ao cliente, os processos de atenção, a satisfação e lealdade dos usuários e monitorar a concorrência (benchmarking).
De la Riva Group tem mais de 20 anos no mercado e atualmente é uma das 3 maiores agências de Investigaões de Mercados do México (Fonte: Ranking 2010 da Asociação de Agências de Investigação de Mercado do México).
Soluções:
» Mystery Shopping
» Customer Satisfaction
» Employee Satisfaction
» Consulta de Preços
» Consulta Políticas Comerciais
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Research conducted in
- Argentina
- Bolivia
- Brazil
- Chile
- Colombia
- Costa Rica
- Dominica
- Ecuador
- El Salvador
- Guatemala
- Honduras
- Mexico
- Nicaragua
- Peru
- Venezuela
- Central America
- North America
- South America
Offered Services
- Analysis
- Consulting
- Fieldwork
Market sectors
- Automobiles and Components
- Banks
- Commercial Services & Supplies
- Consumer Durables and Apparel
- Consumer Services
- Food & Staples Retailing
- Food, Beverage & Tobacco
- Household & Personal Products
- Insurance
- Pharmaceuticals, Biotechnology & Life Sciences
- Real Estate
- Retailing
- Telecommunication Services
- Transportation
Research Types
- Business-to-business
- Consumer Research
- Customer Satisfaction Studies
- Employee Satisfaction
- Mystery Shopping
- Price Audits
- Store Audit
- Test Marketing
- Tracking Studies
Research Methods
- CAPI
- CATI
- CAWI
- Desk Research
- Ethnography
- Focus Groups
- Mail
- Mystery Shopping
- Online
- PAPI
Sample studies, research reports
