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Details
Contact Person:
Mr. Maged Hosny
E-mail:
Send RFQ
Address:Maadi
City:Cairo
Postal Code:
11431
Country:
Egypt
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Phone:+2 02 2526 5299
Fax:+
Standards:
Memberships:
MSPA
Number of employees:
40
Number of interviewers:
200
Founded in:
1999
Language of communication:
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Description
CS & T Hospitality is a Service-provider for Organizations & Companies who seek to protect their valuable strategic Assets/Product in a continuously altering environment, as well as to maintain in-line with - & even exceed - customer expectations.
CS & T’s Mission is to assist interested Companies in delivering a memorable and consistently satisfactory-experience to all their Customers.
…As Developing a Company’s Promise is EASY, yet delivering it consistently to all your Customers is NOT!
Accordingly, our aim is to help our Clients in ensuring that the stories being recited by their Customers about their Brand-Experience is the precise story-line their company wants communicated, by guaranteeing that a certain quality of service is being consistently rendered.
… Only this way the Company Brand Promise may be delivered!
With competition so fierce, in order to gain the competitive edge, it is imperative to give customers what they are looking for…SERVICE. The better the service, the more likely the customer will return and refer their friends and family (their business associates). Therefore if businesses want to stay ahead, they need to be proactively involved in an improvement plan and committed to the continued betterment of their service
A successful Brand establishes an “Emotional Bond” with its Customers who bring this Brand to Life and develop a "Brand Loyalty" in return, which consequently drives Profitability & increase their market share.
… And this is achieved by implementing our Performance Program that links and aligns the Company’s Brand Strategy along with its Standards so that necessary training will be provided.
CS&T Hospitality will send trained staff members to pose as an ordinary customer, shop your location and evaluate from beginning to end their overall shopping experience. Upon completing the mystery shop, our professional shopper will complete an evaluation that will be customized to specifically meet your needs and expectations. The Shopper will then return the evaluation to our corporate office for further auditing, analyzing and reporting.
Research conducted in
Offered Services
Market sectors
- Automobiles and Components
- Banks
- Consumer Services
- Media
- Telecommunication Services
Research Types
- Brand Equity Research
- Business-to-business
- Customer Satisfaction Studies
Research Methods
- Desk Research
- In-depth Interviews
- Mystery Shopping
- Online
Sample studies, research reports
